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Frequently Asked Questions
1. What are "Factory Reconditioned" products?
Customers return products for many reasons: a customer may change
his or her mind, not like the product, or have difficulty operating it.
Whether it is returned a month later or only the very next day, such an item
must be identified as reconditioned or refurbished to be resold.
2. How do I identify Factory Reconditioned products?
We note these products on our site with (R) or _R_ next to the item
number.
3. How are products reconditioned?
Every product targeted for reconditioning must pass a thorough
examination.After repairing any defect and sanitizing when necessary, the
product is repackaged either by the original manufacturer or a reputable
professional outside firm may perform the reconditioning, returning the
products to like-new or almost new condition.
4. Will Factory Reconditioned products come in different packaging?
By law, product packaging must state if an item is
factory-reconditioned.Packaging and terminology differs slightly with each
retailer.Some items will arrive in a regular retail box with a sticker
indicating that it's reconditioned, refurbished, or factory serviced. Some
items come repackaged in a plain brown or white box.Enclosed manuals may refer
to accessories (camera cases, straps, for example.) that are not included with
the reconditioned product.Be sure read over the product information page for a
list of included accessories.
5. What makes a Factory Reconditioned product such an excellent
purchase?
Factory-reconditioned products maintain high quality standards.Each
item is checked at least twice for proper working condition and quality. In
fact, reconditioned goods have a very low (2-percent) cost of return.The price
you pay for a reconditioned item is much lower than at retail.
6. Damaged or lost items
Paylesseb.com insures all packages before shipping for
the full value of the order. If your order was lost or damaged a claim needs
to be filed with FedEx. To file a claim please contact FedEx at 800-463-3339.
7. What is the warranty on products?
New products carry 1 year Manufacturer's warranty and Reconditioned
products have a 90 day Manufacturer's warranty.
8. Open box policy
As the name implies, this refers to a
product that someone bought but merely "opened the box".
9. International custom charges and brokerage fees
You are responsible for all custom charges and brokerage fees.
Please contact FedEx for further information.
10. What payment methods do you accept?
We accept all major credit cards, such as: Visa, Master Card, American Express and Discover though Authorize.net. In addition, we accept money orders,money grams and cashier's checks.
11. Do you ship internationally?
Yes, we do. Please call or e mail us before you place an order. See
the Contact us page.
12. How do you calculate shipping charges?
In order to calculate accurate shipping charges please do the following.
1). Add items of interest to the shopping cart.
2). Click to 'Check Out'.
3). Fill out Ship To Information.
4). Click on 'Submit' button.
5). Next screen that comes up will have a drop-down menu of shipping options.
Please Note: All of these steps are done before the actual payment for the order is required. Therefore, by completing these steps you do not place your order yet. In order to complete the order a credit card information fields must be completed and form submitted for processing.
13. What is your return policy on Cell Phones And Cells Phone Accessories?
This policy is applicable ONLY to the return of cell phones and cell phone accessories. This policy will not apply to any other merchandise in the product catalogue provided to you (the customer) by Paylesseb.com. For the policy on all other merchandise, please refer to the additional product return policy provided on paylesseb.com.
Cell Phones Information: GSM vs CDMA and Frequency concerns.
Ogden Virginia Inc. tries to provide the best quality of support for our customers, and with the large variety of cellular phones we offer, there are some factors you should be aware of. A large part of our cellular inventory consists of GSM phones.
Some GSM (Global System for Mobile Communications) providers include Cingular, Tmobile, AT&T, etc… A GSM network differs from a CDMA (Code Division Multiple Access) network in several ways, the easiest to distinguish by being that a GSM phone requires a SIM card (which is not included). SIM cards can be obtained from your provider.
When purchasing a GSM phone you should take into consideration which bandwidth frequency is available in your area. Please contact your service provider for assistance.
The frequency coverage depends on the area and your service provider.
GSM cellular phones only run on 4 possible frequencies, 850/900/1800/1900.
Quad Band phones can run on all 4 frequencies, Tri Band phones will only work on 3 out of the 4 frequencies, and Dual Band phones will only work on 2 out of the 4 frequencies.
850/1900 are US frequencies, and 900/1800 are international frequencies.
The majority of our Tri Band phones are 900/1800/1900 which means they work internationally as well as on a US 1900 frequency (850 frequency will not work). Please check with your provider for details on the frequency in your area prior to placing your order.
Phones returned due to frequency issues are subject to approval and a 20% restocking fee.
All phones intended for use with carriers other than GSM networks are marked accordingly.
As the majority of phones we offer are international models, and are not assigned to one specific carrier, unless marked otherwise, the GSM phones can be used on any GSM network: Cingular, Tmobile, AT&T, etc… However for best service from your cellular phone, the above frequency regulations must be observed.
*Cell phones which are marked as unlocked ( being international phones ) are not capable of working on the Internet. They are not enabled to browse the Internet and will not be able to access it.
Ogden Virginia Inc. also provides you with certain CDMA and IDEN phone models which work with the provider specified ion the item description.
All phones intended for use with CDMA and IDEN networks are specifically marked.
PLEASE NOTE: All cellular phones are sold as is and do not include manufacturer warranties. Please refer to the return policy for further information.
Without exception, no item may be returned without prior authorization in the form of an RMA number provided by customer service at Ogden Virginia Inc.
Important Notice:
In the case of a return without prior authorization from Ogden Virginia Inc. The item in question will either be shipped back to the customer at their expense, or at the customer’s request Ogden Virginia Inc. may elect to accept the item back with a restocking fee of 50% of the total merchandise value.
DOA cell phones: For the return of any Dead On Arrival cell phone Ogden Virginia Inc. must be notified within 7 business days of the receipt of the merchandise. This type of return may come back only for exchange without exception.
All shipping and handling fees are non-refundable with an exception where Ogden Virginia Inc. has made an error by shipping and incorrect item to the customer. In this case, Member must contact sales@paylesseb.com to obtain a return label or request merchandise pick up. Once item is returned back to the warehouse a correct replacement unit will be shipped out or store credit issued for the full amount of the order if the correct unit is unavailable. Ogden Virginia Inc. must be informed of the receipt of incorrect merchandise within a week of the delivery. In addition the incorrect item must remain in its complete original condition, be unused, and at the point of return contain all of the items originally included in the shipment pertaining to all accessories protective coverings and packing materials.
Unwanted items will be subject to a restocking fee of 20% and must be in their original condition and appear unused. All protective covering and accessories must also be included in the original packaging and be in original condition never having been removed.
Refused Delivery: Returns falling under this category will be treated like unwanted returns and will consequently incur a restocking fee of 20% . The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, a store credit will be issued less 20% restocking fee of the value of the merchandise and less shipping and handling fees both ways.
Please note: The cell phones represented on Paylesseb.com are international models and will hold no manufacturer warranty. Select models may be taken to a nearby manufacturer service center to be serviced at the recipient’s expense.
If the return has been received to our warehouse after 30 days from the original day of the receipt of the merchandise, it will be send to the Member at their expense.
All reimbursements are done in the form of a company credit which can be used towards new orders. Member may request a refund back to the credit card in which case a 5% credit card processing fee will be deducted from the total amount of the refund. Refunds may take 3 to 5 business days to post back to the credit card.
Contact us if you have any questions. To send an email, type in your details and message below - then select the submit button.
We Accept the following Payment Methods.
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